TERMS OF USE
Hotel Standard Check-in time is 12.00 NOON and check-out time is 11:00 AM.
Early check-in and late check-out are available on subject to availability.
All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.
PAYMENT TERMS POLICY
- A pre-authorisation will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per the Hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card or Indian or International passport. PAN cards are not accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document.
- Payment can be made using the credit card, payment gateway link, deposit in the bank account or demand draft before the due date.
- Applicable Taxes – Taxes are as applicable at the time of reservation.
- An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
- Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
- Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
- Children upto 5 years accommodated at free of cost.
- If extra bed requires should pay INR 750 per night additionally even if the kid is up to 05 years.
- Children aged 06 years and above or adult are charged INR 1500 per person per night that includes extra bed and breakfast.
- The maximum of extra bed can be allowed in a room is not more than one.
- All rate mentioned above are exclusive of applicable taxes.
- Only the guests who have been accounted for are allowed at the villa.
- All guests must be able to share valid ID proofs when asked. This could be at the time of booking, and also upon arrival.
- All foreign nationals must be able to share their passport and visa details prior to their stay.
- Any damage to the property caused by the guest will be charged as per the actual cost of repair or replacement.
- Guests are not allowed to eat or drink and smoke in the bedrooms.
- Children should be supervised while they are in or around the pool.
- One must wear Swimsuit and shower before entering the pool.
In case of any delays or other grievances, guests can reach out to ESCAPEINVILLA@GMail.com or call at 7693217861 for assistance.
We look forward to hosting you soon. As soon as you book, our team will get in touch to help you with any additional information that you may require, and we will be at your service until check-out.
